What do we need to bring?

Clothes for your stay & your toothbrush. Everything else - towels, bedlinen, toiletries, bathrobes, a selection of books, games and CDs - we provide, and there are many places for eating or food shopping on your doorstep if you do not wish to cook. For a comprehensive list of what the apartment contains, please see our contents page. We provide a continental breakfast on your first morning.

When do we arrive and depart?

York's city centre is largely pedestrianised during the day, so to allow you to enter the city with your car and park, we make the apartment available after 4pm only on day of arrival. If you are arriving by public transport, we can make the apartment available from 2.30pm onwards.

We do not live on site and so that we can greet you personally we would appreciate it if guests could suggest a 30 minute time slot in which they expect to arrive.

To allow us to clean and service the apartment properly, we ask that you vacate by 10.30 am on the day of your departure.

What do we do with our luggage?

If you are arriving before 4pm, you can drop your bags on arrival in York and we will call you when the apartment is ready for you (usually mid afternoon)

Can you help us with a celebration?

Many of our guests choose Talbot Court to celebrate a special occasion: a honeymoon, that special anniversary or a birthday. Fresh flowers come as standard, but we can also organise champagne, chocolates and special bouquets at cost.

Car parking

A secure gated car park is available just outside the city centre, a five to ten minute walk away.

Note: use of the car parking is at your own risk - we cannot accept any liability for loss or damage to your vehicle and its contents.

What is your booking process?

Bookings can be made through VisitYork www.visityork.org.uk or directly with ourselves. If you are reserving Talbot Court more than one month in advance of arrival we require a deposit of 30% to be paid in advance. This can be paid by credit card over the phone or by cheque.

We will then send you a booking confirmation by post or email, along with an invoice for the outstanding balance, payable six weeks before your stay

For holidays booked with less than one month's notice, we require the full balance to be paid on booking, either by credit card or (if booking more than 14 days in advance of the arrival date) by cheque.


We realise that sometimes holiday plans can go awry. In this situation, our policy is to try and relet the apartment. It is useful, therefore, for us to have notice as soon as possible if a holiday needs to be cancelled.

For a cancelled holiday where we have been able to relet the apartment for the whole period we will refund the full cost of your holiday less an administrative fee of £25

For a cancelled holiday where we have only been able to relet the apartment for part of the period booked we will refund the the reletting fee less an administrative charge of £25

If we are not able to relet the apartment for the cancelled holiday, we will not be able to make a refund.

If, for any reason, we have to cancel your holiday we shall refund the full cost of your payment with an extra £25.

Please note, while the apartment rental includes all utilities bills and parking permits, we do not cover holiday insurance and recommend visitors take out their own policy. Information on best value insurance policies can be found on MoneySupermarket.com

Accidents and breakages

If you accidentally damage or break anything in the apartment, please let us know before you leave. Guests will be responsible for costs of repair and/or replacements.

Wheelchair access

The apartments at Talbot Court are on the ground floor with level access from the street and wide doorways so that guests who need to use a wheelchair, or who have limited mobility, can easily access the apartments. If you need detailed information about access or the layout of the apartments we are pleased to advise.


The apartments are no-smoking and we cannot allow pets. We do not accept bookings for hen or stag parties. We also reserve the right to evict guests who are causing excess noise, damage or disruption, with no refund given.

Finally, and with regret, we cannot accept children under 10 as we do not think the apartments are suitable for young children.

Environmental impact

We know that there is concern over the environmental impact of holidays. Here are some of the measures we have taken to minimise the impact of your break.

A city centre holiday can be very energy efficient as you are within a few minutes walk of most of the attractions. At Talbot Court we try and minimise the impact of our enterprise on the environment: If you prefer to travel by train we are happy to welcome you early, at 2.30pm, secure parking for bicycles is provided and bicycle hire is available nearby.

The apartments reach the highest current standards for insulation and energy efficiency and we use low energy fittings wherever possible. We hope that you will appreciate that we air-dry laundry (tumble drying uses large amounts of energy) and we supply toiletries in standard sizes to minimise packaging.

As a matter of policy we use local shops both for equipping the apartments and for supplies. If you wish to source local produce for use during your stay try the local butchers, bakers and York market, all of which are on your doorstep.